Refund Policy

At Tome Trend, we are committed to providing high-quality crime novels and ensuring a satisfying shopping experience for our customers. This Refund Policy outlines the conditions, procedures, and timelines for requesting refunds, exchanges, or returns.

By purchasing from Tome Trend, you agree to the terms outlined in this policy.

1. Eligibility for Refunds

Refunds may be requested under the following circumstances:

• Damaged or Defective Items: Books received with visible damage, missing pages, or printing errors.
• Incorrect Orders: You receive a book different from what was ordered.
• Non-Delivery: The item was not delivered within the expected delivery timeframe, provided tracking confirms non-receipt.

Please Note: Refunds are not available for:

• Books that have been read, used, or altered.
• Digital products or e-books once downloaded (if applicable).
• Items returned outside the specified time frame.

2. Refund Timeframe

• Requests for refunds must be submitted within 14 days of receiving the product.
• Once your return is approved, the refund will be processed within 7–10 business days to the original payment method.
• Shipping and handling fees are non-refundable unless the return is due to an error on our part.

3. Return Process

To initiate a refund:

1. Contact our Customer Support team with your order number, item details, and reason for the return. 📞 Phone: +44 070 1525 6420
   📧 Email: [email protected]
2. Upon approval, we will provide instructions for returning the item.
3. Items must be returned in their original condition and packaging.
4. Once we receive and inspect the returned item, your refund will be issued according to the timeframe above.

4. Exchanges

• Exchanges are available for defective, damaged, or incorrect items.
• Requests for exchanges should be submitted within the same 14-day window.
• If the requested item is out of stock, a refund will be offered instead.

5. Shipping Returns

• Customers are generally responsible for return shipping costs unless the return is due to an error on our part.
• We recommend using tracked shipping to ensure safe delivery of returned items.

6. Contact Information

For questions regarding refunds, returns, or exchanges, please contact our Customer Support team:

📞 Phone: +44 070 1525 6420
📧 Email: [email protected]
🏠 Address: 89 Stroud Rd, Shirley, Solihull B90 2JT, United Kingdom

7. Commitment to Customer Satisfaction

At Tome Trend, your satisfaction is our priority. We strive to process refunds quickly, address concerns promptly, and ensure a smooth and transparent shopping experience.

This Refund Policy is designed to provide clarity, maintain customer trust, and ensure compliance with consumer protection standards in the United Kingdom.